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Products
1. Civil Engineering Testing Instruments
  Geotechnical Testing
  Structural and Materials Testing
  - Highway and Bridge Inspection
2. Material Testing Equipment
  Fire Testing
  Furniture
  Universal Testing Machines
  - Static Testing Machines
3. Device Diagnostic Tool
  
  Electronics Diagnostic
4. Transducer & Data logger
  Strain Gauge
  Transducers
  Data Acquisition System
  Vehicle Examination
  Museum Environmental Monitoring
5. Education
  
  Fluid Mechanics Series Thermodynamics Biochemical Engineering Educational Food Technology Fluid Science Engineering Fundamentals Machine Elements Naval Architecture
6. Digital Platform
  
  Online Monitoring Platform Smart Building Operating System
7. Industrial Testing
  
  Metal Testing Wood Testing Infrared Testing
8. Environmental Testing
  
  Wood Testing
Solution
Service
News

About

400-700-9998

中文

Enquiry:hkmarketing@epc.com.hk

Products
1. Civil Engineering Testing Instruments
  Geotechnical Testing
  Structural and Materials Testing
  - Highway and Bridge Inspection
2. Material Testing Equipment
  Fire Testing
  Furniture
  Universal Testing Machines
  - Static Testing Machines
3. Device Diagnostic Tool
  
  Electronics Diagnostic
4. Transducer & Data logger
  Strain Gauge
  Transducers
  Data Acquisition System
  Vehicle Examination
  Museum Environmental Monitoring
5. Education
  
  Fluid Mechanics Series Thermodynamics Biochemical Engineering Educational Food Technology Fluid Science Engineering Fundamentals Machine Elements Naval Architecture
6. Digital Platform
  
  Online Monitoring Platform Smart Building Operating System
7. Industrial Testing
  
  Metal Testing Wood Testing Infrared Testing
8. Environmental Testing
  
  Wood Testing
Solution
Service
1. Service
News
About
1. Company Background
2. Join Us
中文

EPC Service

Service

The National Hotline

400-700-9998
020-83362080(Fax)
Customer Service Email

service@epc.com.hk
客服微信

Installation & Maintenance
Calibration Service
Original Parts
Training and Remote support

Installation

1. Installation of the Instruments: Assembling hardware components. Connecting the hardware components to the system.

2. Commissioning service: ensure the system is ready to deliver

3. Condition survey: Survey on the functionality and condition of laboratory instruments and testing instrumnets.

Repair and Upgrade

1. Door-to-door repair service

2. Inspection and maintenance

3. Repairs by manufacturer

4. Upgrade of Software and Hardware

Repair and Maintenance Contract

1. Annual repair & Maintenance service for Lab testing instruments

2. Annual repair & Maintenance service for testing instruments

3. Annual repair & Maintenance service for laboratory

Technical Service

1. Technical service for laboratory relocation

2. Technical service for laboratory test

3. Technical service for in-situ test

4. Technical service for monitoring system

5. Survey on the condition of testing instruments

6. Calibration

Calibration

1. Calibration of survey instrument: strain meter, vibration monitoring system

2. Self-calibration: self-calibration for testing instruments

3. Calibration by the manufacturer

Original Parts and Demo Units

- Selling of Original Parts

- Repair of Original Parts

- Renting of demo units

Product Training

1. Training on the operation of the instruments

2. Training on the maintenance of instruments

3. Training on the self-calibration

4. Training on the application of the systems

5. Providing user's manual

Customer Service Department

As the leader for providing total solution of advanced civil engineering testing instruments & equipment in China, Hong Kong and Macau, Earth Products China Ltd. had set up a well-structured Customer Service Department since the establishment of the company. The purpose of the Customer Service Department is to provide long-term and efficient After-sale Service and Technical Support. With the expansion of the company, the professionalism of our Customer Service Department had been well-maintained. With talents and experts in our company, we successfully built up a professional team to provide a very efficient after-sales service to the customer. With the advanced ERP system in our company, we can effectually resolve the products issues.

Currently, Earth Products China has the Hong Kong Headquarter Maintenance Center to provide technical support to customers. We also has 11 branches in Guangzhou, Beijing, Shanghai, Shenyang, Nanjing, Xi’an, Chengdu, Wuhan, Shenzhen, Fuzhou and Jinan. With the widespread after-sale service network in China, we provide a high standard technical support to our customers. We also set up Guangzhou Customer Service Center and Jinan Customer Service Center to improve our after-sales service. With more than 30 experienced after sales engineers in our after-sales service network, we strive our best to provide the most professional service to our customers.

Maintenance Center